Store Policies Provides information on store policies.

Policies & Shipping Info

Safe & Secure Online Ordering

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Product Inspection Upon Receipt

Upon receipt of your order, please inspect it immediately for its condition and completeness. If there is any damage from shipping or anything missing, please notify us within 3 days of its receipt so that we may help initiate a damage claim or have the missing item[s] shipped to you right away. After 3 days we assume your order has been received in acceptable condition so our standard Return Policy applies

Return / Refund Policy

If you are not satisfied with the goods and inform us within 30 days of your receipt of the goods, please return it for a full refund . Or we will exchange items if they are faulty.
All products to be returned must be carefully repackaged in their original packing and resalable condition. Products returned damaged, missing parts, unclean, or in otherwise unsaleable condition may be subject to a restocking fee up to 30%.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Free Shipping Promotion: We offer FREE Ground shipping on orders over to destinations in the 48 contiguous United States. The Free Shipping Promotion does not apply to shipments to Alaska, Hawaii, US Territories, US Military addresses, or Oversize, Freight shipment (overweight), Air Express shipments, and International shipments.

Delivery Time

We do our best to ship orders received by 1PM CT on weekdays on the same day. Number of delivery days does not include the day of shipment, holidays, or weekends.


Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Price Match

If you find the exact same in-stock item on a website with a price lower than ours, we will meet or beat their price, provided the following conditions are met:

  • The price you find MUST be verifiable at a competitor�’s web site through a URL address. Verbal and emailed prices from competitors are not considered for price matching. Any coupons required to show the lower price must be stated below.
  • The item must be new, identical, and immediately available (in stock) as the one offered on 855SHELLER.com based on the manufacturer's item code. If the item codes do not match, we are unable to offer a price match.
  • We will compare all elements of the competitive offer when evaluating the price match. This includes any shipping cost, taxes, promotional giveaways, and the cost of any additional items that may be included. 'Apples to Apples comparison.'
  • After your order has been placed, we can not change your order total to match a price.

The Guarantee does not apply to the following:

  • Free items, pricing errors, mail-in offers, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, auction listings (e.g. eBay), or any items sold below cost including shipping.
  • We reserve the right to deny a price match if we would sustain a loss of more than by accepting the sale.
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