Store Policies Provides information on store policies.

Policies & Shipping Info

Safe & Secure Online Ordering

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

We offer Paypal as a payment method for your convenience. Please note that when using Paypal and choosing the e-check option, your item will not ship until the e-check funds clear. This can delay shipment up to 7 days.

We take fraudulent use of credit cards seriously. Please note that we reserve the right to contact a customer after an order is placed to verify their order. Please ensure that orders have correct phone numbers and email addresses so that we may do so. If we are unable to verify your order, this may result in a delay in shipment.

Product Inspection Upon Receipt

Upon receipt of your order, please inspect it immediately for its condition and completeness. If there is any damage from shipping or anything missing, please notify us within 3 days of its receipt so that we may help initiate a damage claim or have the missing item[s] shipped to you right away. After 3 days we assume your order has been received in acceptable condition so our standard Return Policy applies. Items that are faulty after this period of time may be covered under the manufacturer warranty. Should you need assistance with contacting the manufacturer or to obtain a proof of purchase, please feel free to contact us and we would be more than glad to assist you in this process.

Return / Refund Policy

We strive for 100% customer satisfaction. Should the need arise for you to return an item, you may do so by contacting us with 30 days of receipt of your item for authorization. Please ship the item to Southern Garden Tools, 2694 Reeves Street, Dothan, AL 36303. Please include all paperwork. Items must be received in clean, new and resalable condition. Any product received back in damaged or unclean condition or any item missing parts or any item received in otherwise unsaleable condition may be subject to a restocking fee of up to 30%.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Free Shipping Promotion: Offers for free shipping apply to the 48 contiguous United States. The Free Shipping Promotion does not apply to shipments to Alaska, Hawaii, US Territories, US Military addresses, or Oversize, Freight shipment (overweight), Air Express shipments, and International shipments. We use a variety of carriers including USPS, FedEx and UPS. We reserve the right to choose the carrier that is most cost-effective. Requests for specific carriers can be noted on your order or by phone and we will do our best to honor this request.

Delivery Time

We do our best to ship orders received by 1PM CT on weekdays on the same day. Number of delivery days does not include the day of shipment, holidays, or weekends. For detailed delivery information, please do not hesitate to call us at 855-743-5537.


Complaints

We strive for customer satisfaction. Should you have a complaint about any part of your experience with our company, please email or call us. We will respond confidentially and effectively to your concern.



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